Resume
Kyle Miller
Web Developer | Digital Marketing & CRM Specialist
Professional Summary
Hands-on web developer and digital marketing professional with 18+ years of business ownership, customer experience, and campaign management experience. Builds and manages WordPress and WooCommerce websites, custom CRM systems, automated workflows, SEO programs, paid Google campaigns, and customer-facing content. Known for connecting creative marketing with practical technology to improve how organizations attract, serve, and retain customers.
Professional Experience
Owner & Web Developer
My Sunny Designs | 2024-Present
- Design, build, launch, and maintain responsive WordPress and WooCommerce websites for small businesses and professional organizations.
- Develop custom CRM systems and admin portals that centralize customer records, scheduling, communications, reporting, and operational workflows.
- Automate customer journeys using connected website, CRM, email, SMS, form, spreadsheet, and e-commerce tools to reduce repetitive work and improve follow-up.
- Plan and manage SEO, Google Ads, social media, email, and content campaigns, including landing pages, customer-facing graphics, and performance reporting.
- Use ChatGPT, Codex, and Claude for structured content development, code assistance, troubleshooting, research, and workflow acceleration while maintaining human review.
Web Development & Marketing Manager
Washington Motorcycle Safety Training (WMST) | 2018-2026
- Led website development, maintenance, e-commerce, online registration, and customer-facing digital experiences for a multi-location motorcycle training organization.
- Designed and built a custom CRM and database system supporting rider enrollment, course administration, communications, reporting, and certificate workflows.
- Created automated processes connecting WordPress, WooCommerce, scheduling, CRM, email, SMS, and spreadsheets to improve accuracy and operational efficiency.
- Managed marketing strategy and execution across social media, email, SMS, website content, landing pages, graphics, and customer campaigns.
- Produced course, campaign, and service content designed to improve customer understanding, enrollment, retention, and brand consistency.
Owner & Event Operations Director
Luna Bella Events | 2008-2020
- Owned and operated a full-service events company providing photography, videography, DJ services, a wedding venue, bartending, and event planning with a staff of 35 people.
- Built the company’s digital presence and managed website content, lead generation, customer follow-up, branding, photography, and promotional materials.
- Guided clients through planning and service decisions while coordinating complex timelines and delivering dependable customer experiences.
- Managed business operations including budgeting, contracts, staffing, vendor relationships, equipment, and quality control.
